Privacy Policy

Effective Date: 29th June 2025
Last Updated: 28th June 2025

NUMA Group Limited ("NUMA", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data in compliance with New Zealand's Privacy Act 2020 and relevant international privacy standards.

1. Who We Are

NUMA Group Limited is a New Zealand-based company that provides virtual assistance, backend support, and call centre services to clients globally. We operate with a core team in New Zealand and utilize internal operations support to ensure cost efficiency and performance — without compromising on quality or confidentiality.

2. What Information We Collect

We may collect the following personal and business data from you:

  • Contact Information: Name, email address, phone number

  • Business Details: Company name, website, industry

  • Service Data: Project requirements, task instructions, files you upload

  • Usage Data: Website interactions, IP address (if analytics tools are used)

3. How We Use Your Information

We use the information we collect to:

  • Deliver our services to you

  • Respond to enquiries or support requests

  • Improve our operations and customer experience

  • Communicate service updates or changes

  • Maintain internal records for compliance and billing

4. How We Store and Protect Data

We take security seriously. Your data is stored using:

  • Secure cloud infrastructure (Google Workspace, encrypted document systems)

  • Access limitations: Only authorized NUMA personnel can access client files

  • Internal audits to ensure SOP compliance and data protection protocols

5. NUMA Vault – Coming Soon!

NUMA Group is in the process of launching a secure internal data system called NUMA Vault. This in-house infrastructure will serve as the primary environment for handling and protecting client data, enhancing confidentiality and compliance. Until its launch, all data is stored securely using encrypted cloud-based solutions managed by authorized personnel.

6. Disclosure of Information

We do not sell or share your data with third parties for marketing purposes. We may disclose data:

  • To trusted vendors for essential service delivery (e.g., secure email)

  • If legally required (e.g., by court order or regulatory request)

7. Cookies & Analytics

If our website uses cookies or tracking tools, it will be clearly disclosed. You may disable cookies in your browser settings at any time.

8. Your Rights

You have the right to:

  • Access any personal data we hold about you

  • Request corrections or deletions

  • Withdraw consent to data processing (subject to service requirements)

9. How to Contact Us

If you have questions or privacy concerns, contact us at:

  • support@numagroup.co.nz

10. Policy Updates

We may update this Privacy Policy as needed. Any significant changes will be communicated via email or website notice.