Privacy & Confidentiality Policy
Last updated: 1 October 2026
At Numa Group Limited, protecting the information entrusted to us is a fundamental part of how we operate.
Our work may require clients to give Numa access to customer information, business records, operational information, systems or other confidential material.
That information remains confidential. Access to it does not make it Numa’s information to use, share or disclose for our own purposes.
We treat the protection of client and customer information as a serious responsibility.
Our Commitment
When information is entrusted to Numa, we take reasonable steps to protect it from unauthorised access, use, loss, alteration or disclosure.
Numa will:
Keep client and customer information confidential.
Only access information where required to perform authorised work.
Limit access to personnel who require the information to perform their responsibilities.
Not sell, trade or commercially exploit client or customer information.
Not use a client’s customer information to market Numa’s own services.
Not disclose confidential information to unrelated third parties.
Take reasonable security measures appropriate to the information we hold.
Handle personal information in accordance with the New Zealand Privacy Act 2020.
Client Information Stays Client Information
Where Numa provides services on behalf of a client, information accessed through that work will be used only for the authorised purpose for which Numa has been engaged.
This may include information relating to a client’s customers, employees, suppliers, operations, enquiries, cases, incidents, systems or internal processes.
Numa does not acquire ownership of that information simply because we have been given access to it.
We will not use confidential client information to create our own customer database, generate sales leads, market to a client’s customers, or for another unrelated commercial purpose.
Access Is Restricted
Access to client information is based on operational need.
Numa personnel will only access information necessary to perform the work they are authorised to carry out.
Personnel with access to confidential information are required to maintain its confidentiality and comply with Numa’s information-handling and security requirements.
Disclosure of Information
Our starting position is confidentiality.
Numa will not voluntarily provide confidential client or customer information to an unrelated third party simply because it has been requested.
Any request for access to or disclosure of protected information will be treated seriously and assessed against our confidentiality obligations, contractual obligations and applicable New Zealand law.
Where disclosure is legally required or permitted, Numa will only disclose information where there is a lawful basis to do so and only to the extent appropriate in the circumstances.
Security
Numa takes reasonable safeguards to protect information against:
Unauthorised access • Unauthorised disclosure • Misuse • Loss • Alteration
Our security and information-handling practices will continue to develop alongside our business, technology, services and responsibilities to our clients.
While no organisation can guarantee that a security incident will never occur, Numa is committed to restricting access, maintaining confidentiality and taking reasonable measures to protect information entrusted to us.
When Our Work Ends
Our responsibility to respect confidential information does not end simply because a client relationship ends.
Information that must legitimately be retained will continue to be protected.
Information that no longer needs to be retained will be securely handled or disposed of in accordance with applicable legal, contractual and operational requirements.
Your Personal Information
When you contact Numa directly, we may collect information such as your name, contact details, business information and information you choose to provide to us.
We use this information to communicate with you, respond to your enquiry, understand your requirements and provide our services.
Numa does not sell your personal information.
You may request access to or correction of personal information Numa holds about you, subject to the Privacy Act 2020.
Our Standard
Your information is entrusted to us to do a job — not to become ours.
Numa’s position is that client confidentiality should be protected throughout the relationship — from the first conversation, through service delivery and beyond.
Privacy Enquiries
If you have a question about privacy, confidentiality, how Numa handles information, or personal information held by Numa, please contact:
Privacy Officer
Numa Group Limited
New Zealand
Email: privacy@numaGroup.co.nz
Website: www.numagroup.co.nz
Numa Group Limited
Practical operational support. Built on trust.